WHO ARE WE:

We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of  
expertise and available in over 100 countries, we believe in ‘truth in beauty’. 

SUMMARY:

The AVP, Operations is responsible for leading operational and fulfillment strategy across the DTC, Amazon, and wholesale channels. This role oversees fulfillment, logistics, inventory management, gift packing, retailer compliance, and operational cost management to support business growth and protect margin. 

This position partners closely with Sales, Finance, Planning, IT, and UK headquarters to ensure scalable infrastructure, operational excellence, and cross-functional alignment. 

ESSENTIAL REPONSIBILITIES:

1. Fulfillment & Logistics Strategy 

• Lead cross-channel fulfillment strategy across DTC, Amazon, and wholesale accounts 

• Oversee 3PL operations and warehouse performance (SLAs, KPIs, cost control, quality) 

• Work with 3PL operations to plan and execute gift and kit packing 

• Oversee regional freight execution under group-negotiated contracts, driving performance improvements and cost efficiency across channels. 

• Drive continuous improvement in service levels, shipment accuracy, and cost efficiency 

2. Supply Chain & Inventory Management 

• Partner with Demand Planning and Global teams to support S&OP process 

• Ensure effective and compliant import / export processes 

• Align inventory deployment strategy to support retail, DTC, and Amazon growth 

• Manage operational readiness for new product launches and channel expansion 

3. Retail Compliance & Chargeback Management 

• Establish structured processes to prevent and dispute retailer chargebacks 

• Partner cross-functionally to resolve root causes (EDI, ASN, pricing, shortages) 

• Improve compliance metrics across key retail accounts 

4. Systems & Process Optimization 

• Collaborate with IT to improve EDI workflows and system integrations (ERP, WMS, EDI, Amazon APIs) 

• Develop reporting dashboards to provide executive visibility into freight, inventory, and service performance 

• Lead operational process improvements to support scale 

5. Financial & Budget Ownership 

• Own freight, warehousing, and operational expense budgets 

• Monitor freight % to sales and identify cost-saving opportunities 

• Support annual budgeting and forecasting processes 

6. Team Leadership 

• Lead and develop US operations team 

• Define roles, responsibilities, KPIs, and accountability structure 

• Build scalable processes and succession planning framework 

QUALIFICATIONS & CHARACTERISTICS 

• 8–12+ years of progressive supply chain and operations leadership 

• Experience managing 3PLs and multi-channel fulfillment 

• Strong understanding of retailer compliance and EDI processes 

• Proven track record of cost optimization and operational transformation 

• Experience working within global/matrix organizations preferred 

Location: New York, NY (onsite)

All Applicants:

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