Assistant Store Manager - Full Time - Palo Alto

Job Summary

The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Assistant Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence

Responsibilities and Duties

• Acquire strong product knowledge of the entire L'Occitane product line
• Advise and assist customers with their choices of products for themselves and for gifts
• Acquire extensive knowledge of L’Occitane skincare product lines
• Manage, supervise and train staff
• Provide outstanding customer service
• Communicate L'Occitane standards and expectations to management team and sales associates
• Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
• Analyze and review sales associates performance
• Develop coaching logs and refine selling techniques on store wide and individual basis
• Maintain, train and coach L'Occitane visual and merchandising standards
• Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
• Develop a skincare customer base
• Recruit, hire and train Beauty Advisors and future management candidates
• Embrace and support our customer loyalty programs
• All other duties or projects as assigned

KEY PERFORMANCE INDICATORS:

• Sales
• Customer Service
• Talent Acquisition
• Team work

Qualifications and Skills

EDUCATION

• Bachelor’s degree or equivalency preferred

EXPERIENCE

• 3+ years’ work experience in retail sales with background in Luxury Boutique management a plus
• Experience with creation and implementation of sales and business strategy
• Excellent oral and written communication skills required
• Intermediate math skills
• Computer literacy including MS Office and POS software a plus
• Ability to work evenings and weekends

SKILLS

• Proven ability to motivate a sales force and drive results through people
• Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
• Language Skills a plus: Spanish, Mandarin and Portuguese

PHYSICAL & TRAVEL REQUIREMENTS

1. Occasional travel
2. Must be able to stand and walk for length of shift
3. Ability to lift up to 25 lbs

Employment is subject to verification of references and background check investigation.

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