ELEMIS-Retail Sales & Education Coordinator
New York, NY
Full Time
Entry Level
Title: Retail Sales & Education Coordinator
Reports to: SVP, Sales + Key Account Director of Retail Sales
Location: New York, NY
Type: Full-Time
OUR STORY:
We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 45 countries, we believe in ‘truth in beauty’.
We are passionate about taking care of your skin. Our focus is delivering proven results with feel-good skincare products combined with cutting-edge patented technology. Our award-winning skincare portfolio includes face and body skincare products with revolutionary formulas, spa treatments, supplements, and more.
We know your skin because we’ve seen your skin: every year we work with many millions of clients across the globe - in our spas, in our stores, and via virtual consultations. Our extensive experience in facial services means we have first-hand knowledge of our clients’ complexions, and we are experienced at tailoring skin concern solutions for every individual.
Nature powers our products: by sourcing natural extracts that catalyze each other and harnessing the power of nature’s finest active ingredients, we can deliver results that you can see and feel, both inside and out.
Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability.
POSITION SUMMARY:
We are seeking a highly organized and detail-oriented Retail Sales & Education Coordinator
to support both the daily operational needs of our growing field team and the foundational sell-in activities that power our wholesale business. This role ensures operational excellence across field logistics, education/event execution, data management, and retailer coordination.
As our brand accelerates across major retailers — including Sephora, Ulta, and Nordstrom — the ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and is passionate about enabling field and commercial teams to succeed.
This is a high-impact, cross-functional role partnering closely with Sales, Education, Events, Operations, Marketing, and Finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
FIELD SALES & EDUCATION OPERATIONS (Approx. 70%)
Field Logistics & Shipping Support
- Coordinate all field shipments (spa backbar, GWPs, event testers, gratis, collateral, sachets) in partnership with Sales, Planning & Operations.
- Track and resolve FedEx/shipping issues to ensure timely delivery.
- Manage quarterly gratis forms, new-hire welcome kits, and ad-hoc market shipments.
- Monitor shipping spend and ensure alignment with budget and COGS guidelines.
- Support logistics for masterclasses, in-store events, retailer activations, and field education sessions.
- Coordinate education tester and collateral shipments.
- Partner with the Education team on freelance training assignments and scheduling.
- Assist with booking monthly ESV coverage in high-volume doors.
- Maintain internal tools including sales forms, incentive trackers, JotForm/OOS trackers.
- Update and maintain field contact lists and communication systems.
- Submit weekly invoices to AP and manage operational data entry and documentation.
- Partner with HR to oversee operational onboarding for new field hires.
- Support freelancer platform management, transitions, and training.
- Lead operational setup for Market Specialists and Account Coordinators (systems of access, supplies, tools).
SELL-IN SUPPORT (Approx. 30%)
Sell-In Process Support
- Assist with the preparation of sell-in decks, retailer submissions, and seasonal presentations.
- Maintain internal launch calendars and ensure cross-functional alignment with retailer timelines.
- Track product submissions and coordinate delivery of samples and assets for retailer meetings.
- Support KAMs by organizing meeting recaps, tracking action items, and following up internally.
- Monitor open and invoiced POs, shipment timelines, and warehouse cutoffs to ensure monthly orders ship on schedule.
- Proactively flag delays, variances, or risks to KAMs and partner teams so we can problem-solve early.
- Track fulfillment updates and communicate shortages or partial ships to retailers, ensuring all parties stay aligned.
- Partner with retailers to adjust orders when needed, so both sides remain in lockstep, and inventory flows smoothly through key windows.
- Manage new item setup, SKU lifecycle management, and maintenance of line lists for key retailers in partnership with Planning & Operations.
- Upload assets and manage retailer portals to ensure up-to-date product information and images.
- Help maintain accurate assortment overviews and retailer-specific SKU assortments.
- Pull, format, and distribute weekly/monthly sales reports.
- Support ad hoc sell-in analysis, performance recaps, and competitive benchmarking.
Qualifications
- 2–3 years’ experience in sales support, operations or logistics (beauty industry preferred).
- Strong Excel and Microsoft Office skills; experience with project management tools is a plus.
- Highly detail-oriented with strong communication and follow-up skills.
- Ability to multitask, prioritize, and thrive in a fast-paced, cross-functional environment.
- Passion for retail, beauty, and supporting field success.
All Applicants:
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